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Store Policies
Shipping Policy:
All standard shipping orders at The Cashmere Closet are shipped FREE via UPS Ground to our customers in the continental United States. International shipments are subject to standard shipping charges via USPS Priority Mail. If you need faster delivery air shipping is also available at checkout for an additional charge.
Items featured on the site are in stock and available for delivery immediately unless otherwise stated under the item description. All orders ship within 12 to 36 hours.
We ship by UPS Ground unless otherwise specified. All orders ship from our Northeast warehouse and transit times vary by state. You may email us for specific transit times to your state at CustomerService@TheCashmereCloset.com.
Return Policy:
We guarantee your satisfaction with each purchase. If for any reason, an item does not meet your expectations you may return it to us for a full refund or exchange it for another item. We provide free standard shipping on all orders.
We also make the return process simple by including a return address label and do not require return authorization.
All returned items must be returned to 75 Shawmut Road, Canton, MA 02021 within 30 days of the date of purchase. Returned items must be new and unworn in their original packaging, with all tags attached. We are unable to pay for return shipping to send items back.
Please ship back items using a traceable carrier and keep your tracking number for your records.
How to return merchandise:
1. Please complete the Internet Return Form that was enclosed in the box with your order. 2. For your convenience we do not require return authorization. 3. Fill out the brief return form, attach the return label (also enclosed with your order) and send the item back to us.
Sales Tax Policy:
All orders are shipped from our location in Canton, Massachusetts. We abide by Massachusetts law, which requires a 5% tax on all single items of clothing over $175.00. All applicable items on our site have this tax included in the final sale price, listed on the item page. If you have any questions regarding our tax policy, please contact us at CustomerService@TheCashmereCloset.com.
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